When an admin sends an outbound email from Intercom, the message exists as a message object but no conversation is created until the recipient replies. Because of this, the API cannot retrieve the outbound email via the conversations API (GET /conversations/{id}) until a reply occurs.
Request: allow the API to retrieve admin‑initiated outbound emails immediately after sending, even if the recipient has not replied yet. This would enable better auditing, logging, and integration workflows for outbound communications.
