Attachments in Webhook: Breaking Changes in v2.14 | Community
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Attachments in Webhook: Breaking Changes in v2.14

  • May 11, 2026
  • 0 replies
  • 14 views

Andrii Fedyk
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I noticed a regression in conversation webhooks. The regression effects messages with embedded images.

Previously, in version of API 2.14 , embedded image in a message (e.g. paste screenshot from clipboard) was send as in webhook as an embeedded `IMG` in conversation part’s body. 

After releasing 2.15, the behaivor of v2.14 also has changed. The embedded image(-s) are available both in `body` and `attachments`. As a result, users receive a duplicated images in replies. 

Is there a way to restore the previous behaivour for v2.14 and not include an embedded images in `attachments`?

 

Example of conversation part from webhook payload (v.2.14):

{
"type": "conversation_part",
"id": "45209530418",
"part_type": "assignment",
"body": "<p class=\"no-margin\">Image test<br>​</p>\n<div class=\"intercom-container\"><img src=\"https://downloads.intercomcdn.com/i/o/l4e36xhv/2373221822/cdc43c786608e690132109617c4e/image.png?expires=1778501700&signature=2421a4a292d391e9aebc6774a680aeba0ffea2f4173ab1c765abb8366a183eb4&amp;req=diMgFct8nIldW%2FMW1HO4zfhXyxPzadtgEXJRN0L%2Fc0Q0ZAy6HfKXEEDM0SYx%0A5erV%0A\"></div><div class=\"intercom-container\"><img src=\"https://downloads.intercomcdn.com/i/o/l4e36xhv/2373222621/05006764ef30050a65b8d10a93ca/image.png?expires=1778501700&amp;signature=6eee8dbb5e00bd12bd5ebfe31774aad22b659b50fbac9416425de4545bbded3c&amp;req=diMgFct8n4ddWPMW1HO4zYu%2F%2B6qTcV2ZwG9nkFXENH1L2kGhNeS2GZB9Tyj8%0Au6IG%0A\"></div><p class=\"no-margin\"><br>​</p>",
"created_at": 1778499743,
"updated_at": 1778499743,
"notified_at": 1778499743,
"assigned_to": {
"type": "admin",
"id": "6827948"
},
"author": {
"id": "6827948",
"type": "admin",
"name": "ABD",
"email": "admin@example.com"
},
"attachments": [
{
"type": "upload",
"name": "image.png",
"url": "https://workspace.intercom-attachments-1.com/i/o/l4e36xhv/2373221822/cdc43c786608e690132109617c4e/image.png?expires=1778501700&signature=2421a4a292d391e9aebc6774a680aeba0ffea2f4173ab1c765abb8366a183eb4&req=diMgFct8nIldW%2FMW1HO4zfhXyxPzadtgEXJRP1%2F3S1PhzmdyL%2F2XX%2FU%3D%0A",
"content_type": "image/png",
"filesize": 45675,
"width": "850",
"height": "328"
},
{
"type": "upload",
"name": "image.png",
"url": "https://workspace.intercom-attachments-1.com/i/o/l4e36xhv/2373222621/05006764ef30050a65b8d10a93ca/image.png?expires=1778501700&signature=6eee8dbb5e00bd12bd5ebfe31774aad22b659b50fbac9416425de4545bbded3c&req=diMgFct8n4ddWPMW1HO4zYu%2F%2B6qTcV2ZwG9nmEjMDGroiV%2BFSy7BuZo%3D%0A",
"content_type": "image/png",
"filesize": 69766,
"width": "862",
"height": "444"
}
]
}