Can I integrate intercom MCP to my AI agent platform? | Community
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Can I integrate intercom MCP to my AI agent platform?

  • July 22, 2025
  • 4 replies
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We are developing an AI agent platform, my question is: is it possible to integrate intercom MCP to my platform, or does the current intercom MCP only support to use in the desktop client like Cursor, VSCode etc?

 

I asked because I tried using the registration endpoint from https://mcp.intercom.com/.well-known/oauth-authorization-server and was unable to register my domain, but can register successfully with localhost domain, localhost domain mainly uses in the desktop client like Cursor, VSCode. Thank you.

 

Best answer by Nathan Sudds

It’s an interesting question, it does seem to require OAuth login, so I’m not sure -- I haven’t tried integrating it yet into a tool but I had been thinking of this as well 👀

I’m using the Intercom MCP  daily right now via Claude in my work with Intercom Consulting clients!

    4 replies

    Nathan Sudds
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    • Nathan Sudds
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    • July 22, 2025

    It’s an interesting question, it does seem to require OAuth login, so I’m not sure -- I haven’t tried integrating it yet into a tool but I had been thinking of this as well 👀

    I’m using the Intercom MCP  daily right now via Claude in my work with Intercom Consulting clients!

    Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
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    • Xiaohui
    • Author
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    • 2 replies
    • July 23, 2025

    Yeah, currently some official MCPs only allow to be used in 

    • ChatGPT (Deep Research)
    • Claude (web version)
    • local MCP clients like Claude desktop, Cursor, etc.

    additional domains need to be assessed and approved, just like Asana, they provide a form for user to apply the request. so I’m here to asking this question.

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    • Xiaohui
    • Author
    • New Participant
    • 2 replies
    • July 28, 2025

    Hi ​@Nathan Sudds do you have any insight for this? I mean is it possible to add my domain to the MCP Oauth2 redirect_url allowlist? thank you.

    Tommy Mains
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    • Tommy Mains
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    • 20 replies
    • September 30, 2025

    Hi, ​@Xiaohui!

    I’m hoping for more familiar guidance as well. After playing around with the built-in connection between Claude Desktop and Intercom, I ended up building my own MCP service that performs much nicer.

    After a lot of trial and error, Chat GPT was able to generate a working Python script that I run locally, then I added a configuration Json file to Claude Desktop to access the tool.

     

    I mostly use it to analyze a set of conversation IDs that I’ll pull manually from the Dataset export tool in Intercom (Reports > Dataset export).

    Follow me on LinkedIn: https://www.linkedin.com/in/thomas-mains/


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