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Can I integrate Intercom with a browser-based SaaS app?

  • October 27, 2021
  • 4 replies
  • 113 views
S

Hi folks - We have a browser based SaaS app where we would like to integrate Intercom to. Currently we use React 2. Has anyone any methods of making this integration. The current GitHub libraries are way to old (2012) to have any confidence to use them.

Best answer by Eric Fitz

Thanks @sanjay​ for confirming. Provided it is possible to alter the JavaScript of your web app, you will be able to install the Intercom Messenger.

4 replies

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • October 29, 2021

Hey @sanjay​, just so I'm clear, is your app run as a web app on a domain, or is it a browser extension?

S
  • sanjay
  • Author
  • New Participant
  • November 1, 2021

Its a web app run on a domain eg. app.domain.com. That has a login to use

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • November 1, 2021

Thanks @sanjay​ for confirming. Provided it is possible to alter the JavaScript of your web app, you will be able to install the Intercom Messenger.

S
  • sanjay
  • Author
  • New Participant
  • November 2, 2021

thanks for the reply but that was not what i was asking for. I was asking that the method which allows us to do that is based on a Github library that is nearly 10 years old with no update - However confident should we be of use that. Or dev team use React 2 to create the app

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