Can I trigger a Slack notification when a new lead comes in?

Question

Is there a way to automatically trigger a Slack notification whenever a new lead is captured in Intercom? I want my team to get instant alerts in a specific Slack channel whenever a lead submits a form or starts a conversation (Read More). Are there any built-in integrations or recommended workflows to achieve this?

Conor · Accepted Answer

I haven’t tried it myself, but setting up a worfklow for “When customer sends their first message” with the Audience set to “Leads” (like the screenshot here), and then having that trigger the “Notify Slack channel” step (like here) should get you set up fine. You can add some filters to that step too, if you’d like toreduce the Slack message volume (eg: add a pre-qualification step to the workflow by asking them the question that will help you prioritise reach-outs).Hope that helps!

Conor · Answer

​@davidwarnerDid you try that, and if so did that work out well for you? Thanks!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded