I’m following the below document to set up a custom domain for our help centres but am unable to do so given HTTPS (manual setup) appears to not support our domain’s Cloudflare SSL mode (full strict). HTTPS (quick setup) is not available for our existing account1 - Does HTTPS (quick setup) support full strict SSL via Cloudflare?2 - Are we able to have HTTPS (quick setup) enabled for our account retroactively?https://developers.intercom.com/docs/guides/help-center/custom-domainsCheers Russ

Hey Russ!I was doing some research and thistopichasn’t come in the Community just yet. But we have this post now, which hopefully brings in some more feedback 🙌. I also haven’t seen this come upoften when looking at related conversations. So I wasn’t able to get you feedback on what other users have done here or find a proved workaround.I can go ahead and submit this feedback to the Product team for their review and consideration. In the meantime you can try to quick set up option with Cloudflare proxy disabled but you still may run into issues with the certificate appearing as invalid. But hopefully it works out for your team!Let me know what other questions I can clarify here and if it works 😃

Hey Russ, Shaq from the Support team here in Chicago 👋! Great questions, I’ve added feedback below.1 - DoesHTTPS (quick setup) support full strict SSL via Cloudflare?Per our doc here strict SSL is not supported and will result in an error:https://www.intercom.com/help/en/articles/7301427-troubleshooting-custom-domain-set-up-and-https-ssl2 - Are we able to haveHTTPS (quick setup) enabled for our account retroactively?Would you be able to elaborate on this question more? There doesn’t seem like an option to set up SSL in the past but I could be misunderstanding what you mean. Iwant to make sure I give you the best response here. Looking forward to your response😄!Thanks!

Custom domain behind Cloudflare full strict SSL mode

Custom domain behind Cloudflare full strict SSL mode | Community

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