Discord integration - new server connections impossible | Community
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Discord integration - new server connections impossible

  • May 26, 2026
  • 3 replies
  • 185 views
N

 

Hey community,

Trying to connect Intercom to our Discord server and hitting this error:

"This bot can't join more servers as it has not been verified or is requesting gateway intents it has not been verified for."

Fin confirmed the bot is pending Discord verification and there's no workaround. Raised it with Engineering Support, they confirmed it's a known bug, created a ticket, no ETA.

A few questions:

  • Is anyone successfully using the Discord integration right now?
  • Was there a point where it worked and stopped, or has it never worked?
  • Any workaround — e.g. does the server need to be a verified/community Discord server?

Seems like a critical gap given Intercom is promoting it as a supported channel. Curious if others are affected.

    3 replies

    D
    Intercom Team
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    • Dara KIntercom Team
    • Intercom Team
    • July 10, 2026

    Hey ​@Nikolay Vakulich apologies for the delay in getting back to you here. I had a look into this and a fix was released for this a few weeks back. Have you been able to connect to Discord since posting this?

    N

    Hi Dara,
    Thank you for letting me know. We deprioritized Intercom integration because of the error. We’ll check how it works again in the light of your update. Best!

    N
    • noahj21
    • New Participant
    • July 26, 2026

    I ran into the same issue recently. From what I've seen, it's related to the Intercom bot still waiting for Discord verification, so it doesn't seem to be caused by your server settings (More Information). I haven't found a working workaround yet, and it appears to be affecting multiple users. Hopefully Intercom shares an update or ETA soon.

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