Skip to main content
Answered

Does intercom have any way to surface external search results to users while they are chatting?

  • October 14, 2022
  • 1 reply
  • 6 views

We have a community site and in addition to showing Intercom Articles automatically in a chat session, we'd like to also display links to relevant community posts ​that match the customer's question.

Best answer by Daniel M15

Hey @steve h12​! Daniel from Customer Support Engineering here πŸ”§ 

 

So glad to hear that you want to share our community posts with your users! We don't currently offer anything like this, however, I'll let the Interconnected team know that this is something you are looking for πŸ˜ƒ And of course, be sure to drop it in our Product Wishlist Group πŸ™‚

View original
Did this topic help you find an answer to your question?

1 reply

Daniel M15
Employee
  • Employee
  • 240 replies
  • Answer
  • October 19, 2022

Hey @steve h12​! Daniel from Customer Support Engineering here πŸ”§ 

 

So glad to hear that you want to share our community posts with your users! We don't currently offer anything like this, however, I'll let the Interconnected team know that this is something you are looking for πŸ˜ƒ And of course, be sure to drop it in our Product Wishlist Group πŸ™‚


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings