Hello, I am looking to integrate intercom - salesforce but would like customer's query to appear as a unique Case in salesforce and not a lead. Is this possible? Many thanks.

Question

Hello, I am looking to integrate intercom -> salesforce but would like customer's query to appear as a unique Case in salesforce and not a lead. Is this possible? Many thanks.

Roy · Accepted Answer

Hello @tauren​&#128075;,Actually, Intercom sends every new conversation as a task in Salesforce (Please, take a look at the following article).If you still want to create a case for every new conversation, you should use Zapier for that:Zap - Intercom New conversation <> Salesforce New Record (New Case)To create the following Zap, please, follow this URL: https://zapier.com/apps/intercom/integrations/salesforce/p>I can record a quick video tutorial for you as well, just let me know.Have a great day &#128519;

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