How can I send an outbound WhatsApp Template to a lead. | Community
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How can I send an outbound WhatsApp Template to a lead.

  • Mar 25, 2022 4:20 PM UTC
  • 3 replies
  • 544 views

I've already set and verified WhatsApp and WhatsApp templates

Best answer by Eric Fitz

Hey @user1679​, our WhatsApp integration is designed to handle inbound conversations only. You can't use it to start a new outbound WhatsApp conversation.

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    3 replies

    Eric Fitz
    Employee
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    • Eric FitzEmployee
    • Employee
    • Answer
    • Mar 28, 2022 4:44 PM UTC

    Hey @user1679​, our WhatsApp integration is designed to handle inbound conversations only. You can't use it to start a new outbound WhatsApp conversation.

    • Harjas Singh
    • New Participant
    • May 26, 2023 12:03 PM UTC

    Hi @Eric Fitz ,

    Is there any update on this ticket. Is there any way we can send marketing/promotional campaigns to our users.

    Jennifer K
    Intercom Team
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    • Jennifer KIntercom Team
    • Intercom Team
    • May 28, 2024 3:11 PM UTC

    Hi @Harjas Singh 

    You can start Outbound Whatsapp Messages.

    I’ve added a helpful article below👇

    https://www.intercom.com/help/en/articles/8632040-outbound-whatsapp-messages

    Jennifer | Technical Support Specialist
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