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How can I send an outbound WhatsApp Template to a lead.

  • 25 March 2022
  • 3 replies
  • 89 views

I've already set and verified WhatsApp and WhatsApp templates

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Best answer by Eric Fitz 28 March 2022, 18:44

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Userlevel 1

Hey @user1679โ€‹, our WhatsApp integration is designed to handle inbound conversations only. You can't use it to start a new outbound WhatsApp conversation.

Hi @Eric Fitzย ,

Is there any update on this ticket. Is there any way we can send marketing/promotional campaigns to our users.

Userlevel 2
Badge +3

Hi @Harjas Singhย 

You can start Outbound Whatsapp Messages.

Iโ€™ve added a helpful article below๐Ÿ‘‡

https://www.intercom.com/help/en/articles/8632040-outbound-whatsapp-messages

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