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Answered

How do I debug Push Notifications?


  • New Participant
  • 1 reply

The push notification sends successfully on Android (Firebase setup)

on iOs the notification is marked Sent and Received on Intercom but literally nothing happens on the device - logging or display-wise.

 

Where would I attempt to extract information on why it's failing?

Best answer by Roy

Hello @aj o​ 👋, Welcome to Interconnect ✨

 

I'm suggesting taking a look at the Push Notification Troubleshooting section;

 

If this doesn't work, the best way to resolve the issue is to contact Intercom Support via messenger.

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  • Expert User
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  • April 21, 2021

Hello @aj o​ 👋, Welcome to Interconnect ✨

 

I'm suggesting taking a look at the Push Notification Troubleshooting section;

 

If this doesn't work, the best way to resolve the issue is to contact Intercom Support via messenger.


  • Author
  • New Participant
  • 1 reply
  • April 21, 2021

Hello,

The 'one deeper' link has some in depth troubleshooting I'll definitely try next

​I also made the rookie error of assuming Push notifications work by default on the emulator, but I think there's a way to do that now

​Thank you Roy


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