How do I debug Push Notifications?

Question

The push notification sends successfully on Android (Firebase setup)on iOs the notification is marked Sent and Received on Intercom but literally nothing happens on the device - logging or display-wise. Where would I attempt to extract information on why it's failing?

Roy · Accepted Answer

Hello @aj o​&#128075;, Welcome to Interconnect ✨I'm suggesting taking a look at the Push Notification Troubleshooting section;If this doesn't work, the best way to resolve the issue is to contact Intercom Support via messenger.

AJ O · Answer

Hello,​The 'one deeper' link has some in depth troubleshooting I'll definitely try next​​I also made the rookie error of assuming Push notifications work by default on the emulator, but I think there's a way to do that now​​Thank you Roy

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