Intercom now has a native Instagram integration! You can install it directly (or request an install from one of your teammates) in our App Store.

i cant find it..

@ri72​ , Instagram DM API no yet public. For that reason, it's not currently possible to Integrate it with Intercom.

Will be soon Zendesk announced this in October, but you have to build it yourself via approved FB app and have a verified pro Instagram account. So it's basically not available to SME's. Weirdly enough you can request business access and all the big conversational platforms are mentioned except Intercom. What's the deal with that?

Hello @jan d​ , I think once Instagram API becomes available, the Octopods team will make an app for Instagram<>Intercom integration.

They already have integration with 17 channels such as What's app, Viber, SMS, etc.

Let's tag @mohamed e11​ , to get more information about this topic.

[Update 24/7/2021]: Octopods Instagram for Intercom is available now. https://octopods.io/intercom-instagram-integration/i>

Thanks a lot for the response and the tag, @roy s11​ , and for the question, @jan d​ and @ri72​ .

Roy is correct; the Instagram DM API isn't publicly available yet. Instagram is running a small private beta of the API at the moment. As far as we know, it's scheduled for public release sometime mid-year, but we don't have any solid timelines, so I can't make any promises.

As soon as it's available, our team will work to make it available for Intercom users. It's a popular request

P.S. In case anyone is wondering about Eric's response -- we used to offer a non-official Instagram DM integration in the past, but we no longer offer that option. It was not as reliable as our other channels.