HubSpot Integration & Logging Ticket Activity/Requests

Question

Is there a way to log an activity labeled Intercom Ticket with the details - similar to that of the current Intercom Conversation event.  Currently we can see any/all activity by KNOWN contacts, which is what we were hoping to see for the tickets -named differently of course and would allow us to build workflows based on these activity events in HUBSPOT. This would allow transparency across the business to see these insights without creating duplicate tickets, which I do see can actually be done based on this article in the community if there are specific workflows and teams that would be working in HubSpot vs. Intercom.  However for our business, we were planning to have all support/service and escalation processes handled via Intercom.  Is this something that can be done, if so how and what is the best practice here?

Tarek Khalil · Accepted Answer

Probably a very late reply but we just released anewintegration for Intercom and HubSpot(check it out atinterhubz) that does precisely this (conversations capture and logging into HubSpot). The below is a screenshot of the inbox app that allows you to configure how to log a conversation into HubSpot as well as how it looks like on HubSpot’s side(also feel free to watch ademo video here):

Stephanie Klaiber · Answer

Thank you ​@Tarek Khalil! This is great news and looks to resolve the issue we were hoping to solve for. We will review more closely and test/trial accordingly. Would you recommend the Free version or trial of the Starter plan to evaluate the integration?

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