Is there a way to log an activity labeled Intercom Ticket with the details - similar to that of the current Intercom Conversation event. Currently we can see any/all activity by KNOWN contacts, which is what we were hoping to see for the tickets -named differently of course and would allow us to build workflows based on these activity events in HUBSPOT.
This would allow transparency across the business to see these insights without creating duplicate tickets, which I do see can actually be done based on this article in the community if there are specific workflows and teams that would be working in HubSpot vs. Intercom. However for our business, we were planning to have all support/service and escalation processes handled via Intercom.
Is this something that can be done, if so how and what is the best practice here?