Include Company Name and Email Address in Slack Message?

Question

Is there a way to include a lead’s company name and email address in messages sent to Slack via the Slack integration and Intercom workflows? The old (deprecated) Intercom Convert Slack integration did that, and we are now replacing that with the current Slack app/integration, but we need to retain that functionality. Thanks!

mateusz.leszkiewicz · Accepted Answer

Hi @Foureyes,It’s Mat from the Support Engineering Team 😀Unfortunately current Slack integration does not support such functionality.You might need to create a third party automation (using for example Zapier) to send such notifications to your Slack channel

Foureyes · Answer

Thanks @mateusz.leszkiewicz. I did explore the Zapier option, and unfortunately it looks like it can only pull a limited set of fields from the “Conversation” object in Intercom, and none from the “Leads” object, which I think is what I would need here. Please do consider this to be a “feature request.” We obviously don’t want to continue using a deprecated integration, but we have no choice until the current integration supports this.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded