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Question

Intercom chat appearing

  • June 8, 2026
  • 1 reply
  • 56 views
E

Hi there.

Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop Expected behavior Intercom should initialize and expose window.Intercom, and the chat widget should be available on all supported browsers, including iOS Safari. Intercom is integrated via GTM and it’s initialized in a React hook: Library: react-gtm-module

    1 reply

    Karla T
    Intercom Team
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    • Karla TIntercom Team
    • Intercom Team
    • June 13, 2026

    Hi ​@EdwardStepanian 👋  Karla here from the community team here! I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly.

    Karla T | Leading Community at Intercom
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