Intercom Images Synced To Zendesk Expire Within 1 Hour

Question

Hi,It appears that the Intercom CDN links synced to Zendesk via the ticket integration have a short expiration period of under an hour. After expiration it is not possible to view the images in Zendesk directly.Is there a setting in Intercom to extend the expiration or is it possible to remove the expiration?Thanks!

Paul Byrne · Accepted Answer

Hey ​@Neil UgerioPaul here from weekend support engineering.Intercom’s CDN links are time-limited (usually under 1 hour) for security reasons, and there’s currently no way to extend or disable the expiration.If you need long-term access in Zendesk, you’ll need to download the files before they expire or use the Intercom API to fetch them securely as needed.Happy to flag this as a feature request if it would be helpful!

Neil Ugerio · Answer

Hi ​@Paul Byrnethank you for the information. It’s very helpful!

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