Hello team,
We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying on third-party integration services (like Zapier/Make) or a custom backend.
Everything works great, except for one thing: screenshots and files attached to the Intercom ticket are not being transferred to the newly created Jira issue.
Questions:
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Is the ability to transfer attachments on the roadmap for the Jira for Tickets app, and is there an estimated timeline for this?
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Is there currently any workaround using built-in tools (Workflows / Data Connectors) that we might have missed?
Thank you!