Intercom - Linear Integration. Search for linking an existing issue or project is not working | Community
Skip to main content

Hi everyone! Is there anyone here using the Linear integration? We just added it and the search option to find and link a conversation to an existing issue or project is not working. It’s not showing relevant results. 

Hi Kath, 

A couple of quick things you can check to help:

  • The search in the Linear app inside Intercom is pretty strict: it only looks at issue titles and IDs, not the full description. If your keywords don’t match exactly, it’ll look like nothing’s there.

  • Make sure the Linear workspace is connected to the same team/project you’re trying to pull issues from. If you’re in a different workspace or project, results won’t show.

  • Sometimes re-authenticating the Linear app in Intercom refreshes the link and fixes stale search indexing.

If it’s still empty after that, it’s worth dropping Intercom support a note because they can check the API call logs on the backend.

Reply


Terms & Conditions