Hi everyone! Is there anyone here using the Linear integration? We just added it and the search option to find and link a conversation to an existing issue or project is not working. It’s not showing relevant results.
Answered
Intercom - Linear Integration. Search for linking an existing issue or project is not working
Best answer by Joseph S.
Hi Kath,
A couple of quick things you can check to help:
-
The search in the Linear app inside Intercom is pretty strict: it only looks at issue titles and IDs, not the full description. If your keywords don’t match exactly, it’ll look like nothing’s there.
-
Make sure the Linear workspace is connected to the same team/project you’re trying to pull issues from. If you’re in a different workspace or project, results won’t show.
-
Sometimes re-authenticating the Linear app in Intercom refreshes the link and fixes stale search indexing.
If it’s still empty after that, it’s worth dropping Intercom support a note because they can check the API call logs on the backend.
+6Hi Kath,
A couple of quick things you can check to help:
-
The search in the Linear app inside Intercom is pretty strict: it only looks at issue titles and IDs, not the full description. If your keywords don’t match exactly, it’ll look like nothing’s there.
-
Make sure the Linear workspace is connected to the same team/project you’re trying to pull issues from. If you’re in a different workspace or project, results won’t show.
-
Sometimes re-authenticating the Linear app in Intercom refreshes the link and fixes stale search indexing.
If it’s still empty after that, it’s worth dropping Intercom support a note because they can check the API call logs on the backend.
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