Intergrating Intercom across multiple apps | Community
Skip to main content
Answered

Intergrating Intercom across multiple apps

  • July 25, 2025
  • 3 replies
  • 170 views
A

I wanted to check if it's possible to integrate Intercom into two different apps using the same workspace, while having separate FAQs for each. Is that supported, or would we need to create a separate workspace for each app?

Best answer by Conor

Hey ​@Alan Ibarra! It sounds like what you're looking for could be achieved through Intercom’s multibrand feature. That would  You can manage the multiple different brands in a single workspace, but it does come at an additional cost as you would need to have an Expert plan for this.

Does that help?

Nur Nahid

3 replies

Conor
Innovator ✨
Forum|alt.badge.img+4
  • Conor
  • Innovator ✨
  • Answer
  • July 25, 2025

Hey ​@Alan Ibarra! It sounds like what you're looking for could be achieved through Intercom’s multibrand feature. That would  You can manage the multiple different brands in a single workspace, but it does come at an additional cost as you would need to have an Expert plan for this.

Does that help?

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Join customer support leaders learning how to future-proof their teams on Intercom: https://www.customersuccess.cx/daily | Get answers to your Intercom questions: https://calendly.com/conorpendergrast/assess-intercom
A
  • Alan Ibarra
  • Author
  • New Participant
  • July 25, 2025

Ok, if we wanted to with different workspace then we would have to just buy another subscription.

Conor
Innovator ✨
Forum|alt.badge.img+4
  • Conor
  • Innovator ✨
  • July 25, 2025

That’s correct. yes. If you’re on Essential it’s cheaper directly but more indirectly painful and inefficient to have two workspaces. If you're on Advanced, it’s cheaper, less painful and more efficient to upgrade to Expert and get multi-brand. If you’re already on Expert, you’re singing! 

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Join customer support leaders learning how to future-proof their teams on Intercom: https://www.customersuccess.cx/daily | Get answers to your Intercom questions: https://calendly.com/conorpendergrast/assess-intercom
A
Terms & ConditionsAccessibility statement