I downloaded your mobile app (iOS) and attempted to login using Google. It said my business email is not associated with any Intercom user, which is weird, because on my Mac I can login to Intercom with my Google account, no problem. So I read your help article and then follow your instructions to create a new password, but I am still unable to login to your iOS mobile app. I have no problems logging in to Intercom on my computer, so why doesn’t your mobile app recognize my credentials? It is utterly useless!
Answered
iOS app is completely unusable -- cannot login
Best answer by Amy Helfman
I figured out the problem: The VPN on my phone was blocking intercom.io. I allow-listed that domain, and then I could login to the app.
+5
I’m in the United States. The Data Hosting region is set to United States. When I try to login, I get the error “Something went wrong with your login. Please try again.”
What other advice do you have?
+5Reach out to support from your computer (use the messenger widget itself from your Intercom). That’s odd. I manage to log in perfectly on my phone using google sign on so it’s probably something they can help you with.
I figured out the problem: The VPN on my phone was blocking intercom.io. I allow-listed that domain, and then I could login to the app.
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