Issue with Push Notifications on iOS in Ionic App Using @capacitor-community/intercom

Question

Description:We are facing an issue where push notifications are not working on iOS in our Ionic app. Below are the details of our setup and steps taken:App Setup:We are using Ionic version 7.2.0.The Intercom integration is done using the @capacitor-community/intercom plugin.Intercom and Capacitor Registration:We have registered Intercom with the following keys:androidApiKey: android_sdk-xxxxxandroidAppId: lnp0halaiosApiKey: ios_sdk-xxxxxiosAppId: lnp0halaPush Notification Setup:An iOS push key was created and successfully uploaded to the "Set Up Push Notifications" section in Intercom.Issue:Despite the above setup, push notifications are not working on iOS devices. We can make sure the correct permissions are set and when app launching it asks for the specific access.Could you please help us troubleshoot and resolve this issue? Let us know if you need additional details or logs to assist in the investigation.Thank you 8:39

Ebenezer.Laleye · Accepted Answer

Hi ​@Dhrupad Purohit! Ebenezer here from Engineering Support👋.I see you’re usingthe Capacitor plugin - we don't have an official one so the one you're using at the moment is 3rd party and we don't provide official support for it I'm afraid.But it does look like you were able to find a work around for this byenablingbackround mode push notifcation capabilities from xcode and doing some code changes in AppDelegate.swift file.

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