JIRA - Intercom connection

Question

Hi i was just trying to connect a jira project to intercom as we have done with some other projects and i got this message :has anyone seen this before and managed to resolve it? i have jira cloud installed and like i mentioned we have done this with other projects in jira. Authentication is already verified.

Cam G. · Accepted Answer

Hi @david meakin! Cam from the Support Engineering team here👋We are aware of an issue thatsoccurring with some third-party builtApps, like theJira Cloud App built by Toolsplus, that arebeing used withinEU hosted Intercom workspaces. Our Product Engineering team are activelyinvestigating thisand working towards a fix👍I’ll update you as and when any new developments or resolutions occur😁

Cam G. · Answer

@david meakinJust wanted give you a heads up - I’m going to create a conversation for us in Messenger on this issue so I can pass the details you’ve provided above to our Product Engineering team to incorporate into their investigation and so we have a more direct communication channel for any further discussion or updates. You don’t need to do anything on your end, I can action things from my end👍

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