I had this previously working when I was using Unito to connect but now that I connect directly with JIRA I am no longer seeing that functionality.

Hi @barrett s11and welcome to the community..Hm... Good question, you already take a look to Toolsplus integration? https://www.intercom.com/app-store/apps/jira-for-intercom-4g7a/p>Share your feedback once you try.

I have that installed but for some reason my conversations are not reopening. So strange.

JIRA x Intercom -> How can I have my intercom conversation reopen when a linked JIRA ticket is updated or marked as done?

JIRA x Intercom -> How can I have my intercom conversation reopen when a linked JIRA ticket is updated or marked as done? | Community

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