Hey everyone - just shipped TicketReel, a Canvas Kit app I built for the Intercom inbox.
The idea: when an agent resolves a ticket, they add an internal note with the resolution steps, then click Generate Video in the TicketReel panel. The app turns that note into a 60-second branded AI avatar video — scripted by GPT-4o, rendered via HeyGen, captioned via Whisper — and posts the video link back to the conversation as an internal note.
The video can be shared with the customer or published to your knowledge base, so the same resolution helps future customers who hit the same issue.
Built with Canvas Kit + the Conversations API. Happy to answer any questions about how it works under the hood.
App Store listing:https://ticketreel.chriscastle.com/
