Linear integration broken

Question

Hi ! We've been extensively using the intercom / linear integration as well as some custom API calls to create tickets in linear from intercom and link them. Yesterday, the scenario we created that worked well until then stopped working. It seems it's no longer possible to link intercom tracker tickets to linear tickets (it's only possible to link conversations). This breaks all of the processes we put in place and is a huge pain in the ass. Could you please rollback those changes ? Thanks in advance !

mateusz.leszkiewicz · Accepted Answer

Hi @Andréa Hubert,It’s Mat from the Support Engineering Team 😀Linear is the integration built by our partners (not by Intercom) hence wecan't modify it.Please reach out ot the Linear Customer Support to help you with this issue.I wish I could do more to help you with your issue.

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