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Answered

Private app not appearing in workflows "send an app" dropdown

  • October 9, 2024
  • 1 reply
  • 17 views

Hello, I have created a private app. It’s a simple integration app and not any canvas or messenger app. I want to use this app in my workflows but when I select the “send an app” menu button from dropdown , my private app doesn’t appear there.

Best answer by Jacques Reynolds

Hey @Mubina waheed 👋 Jacques here from support engineering.

If your private app is not appearing when you try to use the "send an app" function, it's possible that it has not been configured to be sent within conversations. You should check the settings for your app in the Developer Hub to ensure that it is enabled for this purpose.

If the issue persists, I’d recommend reaching out to our Support Team via the messenger so that they can do some troubleshooting for you.

Thanks! :)

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Jacques Reynolds
Intercom Team
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Hey @Mubina waheed 👋 Jacques here from support engineering.

If your private app is not appearing when you try to use the "send an app" function, it's possible that it has not been configured to be sent within conversations. You should check the settings for your app in the Developer Hub to ensure that it is enabled for this purpose.

If the issue persists, I’d recommend reaching out to our Support Team via the messenger so that they can do some troubleshooting for you.

Thanks! :)


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