Private Statuspage Intercom Integration?

Hello ​@Julie Edwards 👋 , 

To be straight with you, this is actually a limitation on the Statuspage side rather than Intercom. The native integration is designed for "Public" pages; once you toggle a page to "Private" or "Audience-Specific" in Atlassian, it requires a different level of authentication that the standard Messenger app doesn't currently support.

Regarding a few workarounds to get this sorted:

• Custom Messenger App: You could build app using the Intercom Canvas Kit. This would allow your backend to fetch data via the Statuspage API (using your API key) and display it securely in the Messenger.
   

• Fin AI Agent via Data Connectors: You can sync your system status to Fin. If a service goes down, Fin can digest that information and inform your logged-in customers directly during a conversation.
   

• Restricted Access: It’s worth checking with Statuspage support if they can keep the UI "Private" while keeping the API "Active." However, usually, the native Intercom app needs that public endpoint to "see" the data.
   

A quick correction for you: Usually, just closing the page to visitors won't fix the native integration if the API also becomes restricted. The Custom Messenger App is your best bet for a truly "Private" setup that still works in the Messenger.

Don't hesitate to shout if you have more questions—I'm more than happy to help you find a proper solution to this.

Have a Londonful day ahead! 💂

Cheers,

Roy 🇬🇧