Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?
We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfortunately, the date is syncing as one day earlier than the date in Salesforce. Intercom Support explained that this is because the sync occurs at UTC 0, which is causing the incorrect renewal date to appear in our customer notices.
Has anyone found a way to prevent this timezone conversion? Or is the best workaround to create a secondary Renewal Date field in Salesforce that adds one day to the actual renewal date and map that field to Intercom instead?