Send country, state, and city information to salesforce

Question

Intercom only sends country (example united states) but not city or state (Los Angeles, California information back to salesforce. Is there a reason the integration functions this way? Is this an unfinished intergation?  Intercom What gets pushed to salesforce

Lisa B11 · Accepted Answer

Hey @user2554​&#128075; As we use a third party service for capturing GEOIP data ourselves there could be some sort of restriction there. Alternatively, and I think this is more likely, it has to do with complying with privacy and security standards for passing identifiable data between systems in an integration &#128588;

Jonathan Lin · Answer

I know it’s a whole year later, but for anyone wondering about this, I think the limitation is about Intercom’s integration not supporting Salesforce compound fields (address being one of them). It’s mentioned herehttps://www.intercom.com/help/en/articles/4497943-install-and-configure-the-salesforce-appas a note under the “Map attributes for leads and contacts” section.

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