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Should I Setup Salesforce integration using email address or Unique ID?

  • May 4, 2021
  • 1 reply
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Should I Setup Salesforce integration using email address or Unique ID?

Best answer by User1158

Always UID. If your customer changes their email address you will end up with two customer records in Intercom.

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  • User1158
  • New Participant
  • 1 reply
  • Answer
  • May 4, 2021

Always UID. If your customer changes their email address you will end up with two customer records in Intercom.


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