I’ve integrated Slack<>Intercom together so that clients can start conversations directly in Slack channels and Support can monitor said conversations via Intercom so nobody leaves their desired platforms.
Issue is, it does not seem possible to trigger a CSAT score rating upon closing a conversation. This is ultra valuable and since these are our highest priority clients we really want to hear how they like communicating with Support and if this is an effective process. This seems to be available on a lot of channels but not Slack for some reason :(
Submitted
Slack Integration CSAT
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