Slack Replies Not Going Back to Conversation?

Question

I have the Slack integration working, so all messages sent via the live chat widget on our webiste are going to a Slack channel. How can I set it up so replies in a Slack thread go back to the Intercom conversation, and to the live chat widget? I have tried builing a “Teammate sends any message” workflow, and also a “Teammate adds a note” workflow, but neither one worked. Any suggestions?

mateusz.leszkiewicz · Accepted Answer

Hi @Foureyes,It’s Mat from the Support Engineering Team 😀Our native Slack integration is not supporting replies from Slack channel to Intercom conversations.The only way to do that would be by creating Zapier automation but it is a custom solution that you might need to explore by your own.

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