Skip to main content
Answered

Slack Replies Not Going Back to Conversation?

  • September 23, 2024
  • 1 reply
  • 37 views

I have the Slack integration working, so all messages sent via the live chat widget on our webiste are going to a Slack channel. How can I set it up so replies in a Slack thread go back to the Intercom conversation, and to the live chat widget? I have tried builing a “Teammate sends any message” workflow, and also a “Teammate adds a note” workflow, but neither one worked. Any suggestions?

Best answer by mateusz.leszkiewicz

Hi @Foureyes, It’s Mat from the Support Engineering Team 😀

Our native Slack integration is not supporting replies from Slack channel to Intercom conversations.

The only way to do that would be by creating Zapier automation but it is a custom solution that you might need to explore by your own.

View original
Did this topic help you find an answer to your question?

1 reply

mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

Hi @Foureyes, It’s Mat from the Support Engineering Team 😀

Our native Slack integration is not supporting replies from Slack channel to Intercom conversations.

The only way to do that would be by creating Zapier automation but it is a custom solution that you might need to explore by your own.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings