Hi @Lada Nikitina, It’s Mat from the Support Engineering Team
 

To connect Intercom with your Telegram bot for automation purposes, you can use third-party tools such as Octopods. This integration allows your bot to chat with clients through Telegram. You can find the Octopods integration for Intercom and Telegram here: Octopods Integration. Additionally, there is a Telegram app developed by a third-party available in the Intercom App Store, which you can access here: Telegram App. It's important to note that Intercom does not offer direct support for third-party apps, so if you encounter any issues with these integrations, you should reach out to the app developer directly for support.