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URLs are duplicated in notes for Jira for Tickets

  • Oct 30, 2026 9:41 PM UTC
  • 0 replies
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I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,
When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I create a note in Intercom;

The problem is when I send URLs into the note they get duplicated in Jira, below are a few examples of URLs that I sent:

https://example.com

https://example.com/test

https://example.com/search?q=python

https://example.com/profile?id=123&source=test

https://example.com/#/dashboard

https://example.com/#/profiles/123

https://example.com/users/123/profile/details

https://www.example.com/#/users/test123
 

They get received in this format <URL>(<URL>) and both <URL> are the same: