Users not seeing external quiz pages after clicking links in intercom | Community
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Users not seeing external quiz pages after clicking links in intercom

  • February 12, 2026
  • 1 reply
  • 28 views
A

Hi everyone,

I’m seeing a strange issue with how intercom handles some external links shared inside messages and help center articles. One example I ran into was when a user tried to open a page related to the daily telenor quiz.

When the link is clicked from an intercom message, some users either get a blank page, a blocked redirect, or the page opens without loading its scripts properly. If they copy and paste the same link into the browser directly, it works fine, which makes me think Intercom’s link handling, tracking, or iframe behavior might be interfering with how certain sites load.

I’m wondering if this is caused by security headers, https enforcement, or how Intercom wraps outbound links for tracking. Could things like csp, mixed-content blocking, or redirects affect third-party pages that weren’t designed to be opened inside embedded or tracked links?

Has anyone dealt with similar problems when linking out to external tools or informational pages from Intercom, and is there a recommended way to make sure these links open cleanly for users?

Thanks in advance for any advice.

Best answer by Dara K

Hey ​@anniy84 if you’re having issues opening links in outbound messages and Help Center articles here are some of the typical causes and fixes:

  • Click tracking/wrapping: Tracked links (emails/Series) open via a redirect domain; some sites’ CSP/X-Frame-Options/referrer checks break scripts after a redirect.
  • In-app/webview/preview: If opened in a preview/iframe or mobile in‑app browser, target sites that send X-Frame-Options or strict CSP can render blank.
  • Referrer/CSP quirks: Target blocks when Referer isn’t its own domain or when opener is missing.

Quick fixes:

  • If this is an email/Series message, turn off link tracking for that step and retest.
  • Help Center article: switch to HTML editor and set links to open in a new tab with rel="noreferrer noopener" (e.g., …).
  • Messenger: avoid rich previews; send a plain HTTPS link. If some clients still blank, link to a passthrough on your domain that 302s to the target.

Triage:

  • Right-click “Copy link address” and check if it’s a tracking redirect; open DevTools on a failing click and look for X-Frame-Options, CSP, or referrer errors.

1 reply

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Intercom Team
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  • Dara KIntercom Team
  • Intercom Team
  • Answer
  • February 20, 2026

Hey ​@anniy84 if you’re having issues opening links in outbound messages and Help Center articles here are some of the typical causes and fixes:

  • Click tracking/wrapping: Tracked links (emails/Series) open via a redirect domain; some sites’ CSP/X-Frame-Options/referrer checks break scripts after a redirect.
  • In-app/webview/preview: If opened in a preview/iframe or mobile in‑app browser, target sites that send X-Frame-Options or strict CSP can render blank.
  • Referrer/CSP quirks: Target blocks when Referer isn’t its own domain or when opener is missing.

Quick fixes:

  • If this is an email/Series message, turn off link tracking for that step and retest.
  • Help Center article: switch to HTML editor and set links to open in a new tab with rel="noreferrer noopener" (e.g., …).
  • Messenger: avoid rich previews; send a plain HTTPS link. If some clients still blank, link to a passthrough on your domain that 302s to the target.

Triage:

  • Right-click “Copy link address” and check if it’s a tracking redirect; open DevTools on a failing click and look for X-Frame-Options, CSP, or referrer errors.
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