Hi everyone,
I’m seeing a strange issue with how intercom handles some external links shared inside messages and help center articles. One example I ran into was when a user tried to open a page related to the daily telenor quiz.
When the link is clicked from an intercom message, some users either get a blank page, a blocked redirect, or the page opens without loading its scripts properly. If they copy and paste the same link into the browser directly, it works fine, which makes me think Intercom’s link handling, tracking, or iframe behavior might be interfering with how certain sites load.
I’m wondering if this is caused by security headers, https enforcement, or how Intercom wraps outbound links for tracking. Could things like csp, mixed-content blocking, or redirects affect third-party pages that weren’t designed to be opened inside embedded or tracked links?
Has anyone dealt with similar problems when linking out to external tools or informational pages from Intercom, and is there a recommended way to make sure these links open cleanly for users?
Thanks in advance for any advice.