Users reporting feature issues after installing new in-app tools, how to troubleshoot? | Community
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Users reporting feature issues after installing new in-app tools, how to troubleshoot?

  • January 26, 2026
  • 0 replies
  • 11 views

Hi everyone,

We’ve noticed some users reporting that parts of our in-app widgets stop responding after they add third-party tools to customize their experience. While discussing this with a teammate, we mentioned hub script as one example people often try when experimenting with UI behavior.

Has anyone seen similar conflicts with Intercom widgets, chat triggers, or tracking after users add custom scripts? What’s the best way to isolate whether the issue is coming from Intercom or from external tools?