Why does the language_override attribute not take effect?

  • 22 January 2024
  • 1 reply

After the script script is loaded, set the global attribute language_override to English, but it seems to have some problems. Some contents of the dialog box are displayed in Chinese. How to solve it?window.intercomSettings = {  app_id: 'xxxxxx',  language_override: 'en',};





Best answer by aykut.aydin 24 January 2024, 03:21

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Hey @haifn 

Thank you so much for sharing all the details above. From the screenshot, it seems like the language_override has taken effect (all the other components in the Messenger is in English), but that certain component (send us a message) doesn’t follow it unlike others.


This will need further investigation on our end, so I have escalated this with the Support Engineering team as a conversation. You will receive a reply from them in there as soon as possible.