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Why intercom is not accessible on mac os big sur?

  • 14 November 2022
  • 4 replies
  • 171 views

Mac os big sur 11.7 Safar can not reach the app.intercom

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Best answer by mateusz.leszkiewicz 19 March 2024, 15:53

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When I get this, I fix it by confirming it works in Chrome, quitting safari and going back again, and restarting the station.

Thanks for the answer but intercom has not worked on any of the platforms including Chrome, Firefox and Safari with Mac Os Big Sur.

Strangely enough i can reach the other pages but can not login even in private window mode.

I think i finally found the source of the issue and the solution.

It seems when on GSM hotspot, intercom does not like the connection and it does not let me work on the browsers but while connected through GSM hotspot, i tried using opera browser with VPN enabled and i was able to login and use the intercom without problems.

May be a problem with GSM network’s instability.

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Hi there @Jenkins , It’s Mat from the Support Engineering Team 😀

Can you reach out to us if the issue persists? 

We’d like to take a look at this connectivity issue.

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