We're using stitch and metabase to get a companywide reporting. So I want want to calculate our medium first response time. But the results doesn't match with the intercom report. How do I have to use the attribute `statistics median time to reply`?
Answered
Why is our median response time not matching the exported data?
Best answer by Eric Fitz
Hey @tobias m, this sounds like an issue specific to your own workspace. I'd recommend contacting our Support team via the Messenger to discuss this one, as they'd be best placed to help you here (and they're the best team with which to share files, screenshots etc. to help troubleshoot the issue!)
+5- Employee
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- Answer
Hey @tobias m, this sounds like an issue specific to your own workspace. I'd recommend contacting our Support team via the Messenger to discuss this one, as they'd be best placed to help you here (and they're the best team with which to share files, screenshots etc. to help troubleshoot the issue!)
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