Inquiry on Intercom White Labeling Options

  • 2 June 2023
  • 1 reply

Dear Intercom Team,

We are interested in white labeling options for Intercom. Can you provide information on customization possibilities, including our logo, colors, and visual elements? Is it possible to use our own domain? Can we remove or minimize Intercom branding in the user interface?

Thank you for your attention. We look forward to your response.

Best regards,

Mary’s Team


Best answer by Racheal 9 June 2023, 02:11

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Hey @osamanawaz50 Racheal from the support engineer team here👋 


Intercom has many different customizing options, for many different features- is there a certain feature you are looking at here? When you say a custom domain- are you referencing the Help Center specifically? If so- yes you can definitely create a custom domain and you can read more about setting this up here.  To turn off the Intercom branding on our Messenger and in emails, go to to Messenger > General settings👇


Note: This option is only available in certain pricing plans.


Regarding customizing your Messenger I’ll attach a really handy Article that details customizing your Messenger, this includes your logo and colors!