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Question

What are disengaged users in my Series?

  • September 26, 2022
  • 1 reply
  • 219 views

What are disengaged users in my Series?
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1 reply

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  • Employee
  • 250 replies
  • September 26, 2022

Hey @lisa b13​ 👋

 

Disengaged users in a Series are those who reach a rule block they do not match, or those who did not come online to receive a message. 

Users may re-enter your Series and enter a different path, however, they cannot re-enter a path where they have previously disengaged.

 


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