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Question

What is Articles Resolution Rate?

  • September 16, 2022
  • 1 reply
  • 67 views

What is Articles Resolution Rate?
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  • Employee
  • 250 replies
  • September 16, 2022

Hey @lisa b13​ 👋

 

The Articles Resolution Rate is calculated as the number of users/leads viewing an article and not subsequently starting a conversation divided by all those seeking-support 🙌


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