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Question

Will I get an email notification when my Ticket state changes?

  • January 12, 2023
  • 1 reply
  • 68 views

Will I get an email notification when my Ticket state changes?
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1 reply

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  • Employee
  • 250 replies
  • January 12, 2023

Hey @lisa b13​ 👋

 

When a ticket is created and when the ticket state changes, it will trigger an instant email to the user to notify them of the change.

 

Any replies sent by a teammate in the ticket will obey the 2 minute rule and will send via email if the user doesn’t see the response in the messenger within 2 minutes. You must have this feature enabled in Settings > Email > Email Notifications for replies to send via email. Ticket state notifications will be sent regardless of this setting being turned off.

 


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