I need to undo the changes made by an specific people import, how can I? | Community
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I need to undo the changes made by an specific people import, how can I?

  • Apr 25, 2022 3:44 PM UTC
  • 3 replies
  • 325 views

Someone made an import that created wrong and fake users (User ID wrong for the user email) so I need to undo it but can't find a way to.

Best answer by Aparna

@user852​ ! I get you. Then definitely creating a segment and then using the API to delete all users in the segment as suggested by the Support team is the best option.

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3 replies

Employee
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  • AparnaEmployee
  • Employee
  • Apr 29, 2022 4:39 PM UTC

Hey @user852​! Did you make an import using a CSV file? If yes, then while making an import a tag would have been added to the lead profile automatically, you can list the lead using the tag and then archive https://d.pr/0KbNyM/p>

  • User852
  • Author
  • New Participant
  • Apr 29, 2022 5:23 PM UTC

Hi, so that didn't work for me because not every user on the import was wrong and also I didn't want to soft-delete them (archive), I wanted to delete them completely because they were duplicated and their info was wrong.

 

What I was adviced to do by your support team, was to create a segment including all the wrong users (I had to check one by one which ones were wrong) and then delete all the users on that segment using the API.

Employee
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  • AparnaEmployee
  • Employee
  • Answer
  • May 5, 2022 3:42 PM UTC

@user852​ ! I get you. Then definitely creating a segment and then using the API to delete all users in the segment as suggested by the Support team is the best option.

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