It would be wonderful to have a Intercom native feature where you could set up a alert threshhold feature on a chart that informs dedicated stakeholders if the volume was hit (without requiring periodic review). Examples might be: - If CX score hits X% - If conversation volume exceeds X conversations - Etc. We have a lot of busy stakeholders managing multiple different tasks, and things can fall below the radar. But this way you could draw peoples attention, without them having to cut out time daily to review dashboards to check performance across different releases.

Question

Reporting Volume Alerts