I’m having some difficulties setting up Companies in our Intercom workspace.
There are a couple of issues at play:
- Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion as Intercom cannot tell who has sent the initial email.
- We have users that have accounts in multiple ‘Companies’ which is confusing Intercom as it is unable to associate to the correct Company.
- Further to this…all of our internal team has user profiles in every customer account, which seems to confuse things more.
Is there a workaround/ easier way to solve this problem?