We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.
- Why is the widget blank despite seemingly meeting the audience conditions and the deployment of Fin being live?
- Example of a conversation log in Fin of this:
- When someone does not match the audience for Fin, shouldn’t they still experience the Zendesk Messenger/AI Bot or are they completely locked out of any messaging experience?