Hi,
I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.
However, since this will log the customer out, is there a way to get FIN to ask the user for confirmation before running the data connector?
Example conversation:
Customer: I cannot login, the phone app keeps trying to login, failing and going back to the login prompt.
Fin: OK, I can try clearing our data cache, this will clear all logged in sessions? Are you sure?
Customer: Yes
Fin - *runs data connect* - can you try logging in again
Question
Can I get Fin to ask for confirmation before using Data Connector?
- Intercom Team
Hi
At the moment, Fin can’t ask for a confirmation as part of a standard data connector before it runs. If you need Fin to warn the customer and wait for a “yes” before clearing sessions, this would need to be built as a Fin Task/Procedure instead of a standalone data connector.
+3Hi
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