Confluence sync as public

Question

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So 2 questions? 1. did you find a way to sync as public articles or to move them in bulk to public articles? i2. if not, what workarounds do you suggest for Fin to be able to provide these articles as sources?   What I want to obtain is an initial Fin answer that at the end gives the link to the sources he used, and that includes Confluence articles. Thank you.

Nathan Sudds · Accepted Answer

​@Anca Lupitu Are you interested in having the sources visible to the customer or just to yourself so you can understand where Fin got the answers? If it’s just for you and the team, then this will work -- you can allow Fin to use the answers for public responses but the sources will be hidden to the customer.Otherwise Ryan’s answer seems like the best fit and you can use Claude to make this move of the articles when needed or update them.

Ryan Johnston · Answer

Hey ​@Anca LupituRyan from the Support Engineering team here, hope you’re doing good!😀Our Confluence integration works by syncingonlyas Internal Articles. It’s not possible with this integration to change them to Public Articles. The only way to do so in bulk, would be to use Confluence’s API (if that supports the retrieval of the content) and then using our API (specifically theCreate an Articleendpoint) to create the articles as Public Articles, ensuring you specify the collection they belong to.This means theywill be accessible to customers through your Help Center though.

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