We currently use Fin for Zendesk Messaging and have noticed that when using Fin CSAT, users have an unlimited window to submit their survey response even after a conversation has been “closed”. This results in users sometimes submitting responses over a month after the initial conversation took place, which may not be fully indicative of their experience.
How do other Fin customers handle this? Is there a workaround besides disabling Fin CSAT?
Question
CSAT Submission Window
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